Effective Date:  16 June 2025

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Welcome to Lead the Way Walks. Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our dog walking or dog sitting services.

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1. What Information We Collect​ - We may collect the following information from you:

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• Your name, phone number, and email address

• Your pet’s name, breed, and any relevant behaviour or medical details

• Booking history and communication preferences

• Website usage data such as IP address, browser type, and pages visited

• Payment details (if applicable, handled securely by third-party processors)

 

2. How We Use Your Information​ - We use your data to:

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• Manage bookings and communicate about your pet’s care

• Respond to enquiries and provide customer support

• Improve our website and services

• Send updates or marketing (only if you opt in)

• Comply with legal obligations

 

3. Sharing Your Information​ - We do not sell or rent your personal information. We only share your data with:

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• Trusted service providers (e.g., payment processors, website hosting)

• Legal authorities if required by law

 

4. Your Rights​ - Under UK data protection law (UK GDPR), you have the right to:

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• Access the personal data we hold about you

• Request correction or deletion of your data

• Object to or restrict how your data is used

• Withdraw consent for marketing communications

• Lodge a complaint with the Information Commissioner’s Office (ICO)

 

To make a request, please email us at Gemma@leadthewaywalks.co.uk

 

5. Cookies​ - Our website uses cookies to help us improve your experience and understand how the site is used. You can manage your cookie preferences in your browser settings.

 

6. How We Keep Your Data Safe​ - We take appropriate steps to protect your information through:

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• Secure servers and website encryption

• Access controls and password protection

• Limiting access to only those who need it

 

7. How Long We Keep Your Data​ - We only keep your data for as long as necessary to fulfil the purpose it was collected for, including legal, accounting, or reporting requirements.

 

8. Contact Us​ - If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

 

Lead the Way Walks
Email: Gemma@leadthewaywalks.co.uk
Phone: 07876322505

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You can also contact the Information Commissioner’s Office (ICO) at www.ico.org.uk